Frequently asked questions
Everything about how Vokala works, what it costs, and how your data is protected.
How it works
What is Vokala?
Vokala is an AI voice receptionist for real estate agencies and dental clinics. Ava, the AI receptionist, answers the phone calls you miss, handles enquiries, books appointments into your calendar, and sends you a written summary of every call.
Do I need to change my phone number?
No. Your number stays exactly the same. You enable 'forward when unanswered' on your phone, and missed calls forward to your Vokala number after a delay you choose (5–30 seconds). Your Vokala dashboard generates the exact dial code and walks you through setup in about 2 minutes.
Will callers know they're talking to an AI?
Yes — Ava identifies herself as an AI assistant at the start of every call. Most callers care about getting helped quickly, and Ava answers in seconds.
What happens after a call?
Every call appears in your Vokala dashboard with a transcript, AI summary, and any booking created. You also get notifications via email, Slack, or Microsoft Teams — your choice.
Pricing & trial
How much does Vokala cost?
Personal plans: A$99/month (60 minutes) or A$199/month (150 minutes). Business plans: A$89–A$169/seat/month (2+ seats). Usage beyond your included minutes is billed at published per-minute overage rates. All prices in AUD including GST.
Is there a free trial?
Yes — every new customer gets a 14-day free trial on their first subscription. We hold your card details but charge nothing until the trial ends. Cancel anytime before then and you pay nothing.
What if I cancel?
Cancel anytime from your billing dashboard. Cancellation takes effect at the end of your billing period — you keep access until then. Your dashboard will also show you how to remove call forwarding from your phone (dial ##61#).
Is there a money-back guarantee?
Yes — 60 days. If Ava doesn't earn her keep in your first 60 days, contact us for a refund of subscription fees paid in that period.
Privacy & security
Is my call data private?
Yes. Call data is encrypted in transit (TLS) and at rest (AES-256), processed automatically on our servers. Our employees cannot listen to your calls or read your transcripts. Human access occurs only if you ask us to investigate a support issue, and is logged.
Do you sell my data?
No. We never sell your data or your callers' data, and we don't use your call content to train AI models.
Where is my data stored?
On secure cloud infrastructure with encryption at rest. Telephony is handled by Twilio, AI voice by Retell AI, payments by Stripe — each under strict data-processing terms.
For real estate
Can Ava book appraisals?
Yes — she captures the caller's name, number, property address, and preferred time, then books the appraisal directly into your Google Calendar or Outlook.
Can it handle property management maintenance calls?
Yes. Ava triages maintenance requests per your rules: urgent issues (burst pipes, lockouts, gas smells) are escalated immediately with full context; routine requests are logged for the morning team.
For dental clinics
Can Ava book dental appointments?
Yes — she checks real availability in your calendar and books the appointment on the spot, with confirmation to the patient.
How are after-hours emergencies handled?
You define what counts as urgent (severe pain, swelling, trauma, bleeding). Urgent cases are escalated to the on-call dentist immediately with a full record; everything else is booked for the next available slot.